At , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process. Please review the following policy to understand your rights and responsibilities when returning items:
1. Eligibility:
- To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all original tags attached.
- Returns must be initiated within 30 days of the delivery date.
2. Return Process:
- To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
- Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item(s) back to us.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).
- We recommend using a trackable shipping method to ensure safe and prompt delivery of your return.
4. Refund Processing:
- Refunds will be issued to the original form of payment within 7-10 business days of receiving and inspecting the returned item(s).
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items, such as personalized or custom-made products, are non-returnable and non-refundable unless they are defective or damaged upon arrival.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.
- We will replace the item at no additional cost or provide a full refund, including return shipping expenses.
8. Return Address:
- Please ship your return item(s) to the following address: [Shine Star Sports Apparel Return Department] [Address Line 1] [Address Line 2] [City, State, Zip Code] [Country]
9. Contact Us:
- If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at [email address].
By placing an order with, you agree to comply with and accept the terms of this return and refund policy.
Thank you for shopping with us!